How do I contact customer support

You can reach us anytime at info@pixieandsherbet.com or by phone at +0475 098 491.
We aim to respond within 24–48 hours.

I checked out with a phone number only — how do I access my order

Open your SMS order confirmation and tap the link inside. This gives you access to your order details, tracking, and returns.

Do you offer live chat

Not yet — but we’re working on it. Email or phone is the fastest way to reach us.

How do I track my order

Once your order ships, you’ll receive a tracking link by email or SMS. You can also view tracking through your customer account.

My tracking hasn’t updated — what should I do

Tracking may take 24–48 hours to refresh. If it hasn’t updated after 3 business days, contact us and we’ll check it for you.

Can I change or cancel my order

Orders begin processing quickly. If you need to make a change, email us immediately — we’ll help if your order hasn’t entered production.

Where do you ship from

We ship globally from multiple fulfilment centres to ensure fast delivery.

Do you ship internationally

Yes — we ship worldwide.

How long does shipping take

Shipping times vary by region. Most orders arrive within 7–14 business days after production.

Do you offer express shipping

Express options may be available at checkout depending on your location.

What does “made to order” mean

Your item is printed and sewn just for you — nothing is mass‑produced.

Why do you make items on demand

It allows us to offer 50+ unique prints, reduce overproduction, and create zero fabric waste.

Does made‑to‑order affect delivery times

Yes — production takes 3–7 business days before shipping.

How does your sizing work

Our activewear fits true to size. A detailed size guide is available on every product page.

What if I’m between sizes

If you’re between sizes, we recommend sizing up for comfort.

Are your leggings squat‑proof

Yes — our fabrics are designed for full coverage and movement.

How do I wash my activewear

Cold wash, gentle cycle, and hang to dry. Avoid bleach and fabric softener.

Will the colours fade

Our prints are vibrant and long‑lasting when cared for properly.

Are your fabrics sweat‑proof

Yes — they’re breathable, moisture‑wicking, and designed for active movement.

How do I start a return

Start your return at:
https://account.pixieandsherbet.com

If you checked out using phone number only, use the return link in your SMS order confirmation instead.

How long do I have to return my order

Notify us within 30 days of delivery, then send your item back within 14 days of submitting your return request.

What condition must my item be in

Items must be unworn, unwashed, unused, with tags attached and in original packaging.

Who pays for return shipping

Return postage is paid by the customer, unless the item is faulty.

When will I receive my refund

Refunds are issued within 5–7 business days after your return arrives and passes inspection.

Do you refund shipping costs

EU customers returning under the right of withdrawal will receive a refund of the standard outbound shipping cost.
Express or premium upgrades are not refundable.

Which items are non‑returnable

• Custom or personalised items
• Sealed hygiene goods once opened
• Final sale items (where applicable)

Where do I send my return

You can send your return to the closest regional address listed in our Returns Policy.