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Your MIRRA Try-On Experience: FAQs

Absolutely! You can use a discount code, but make sure to apply it when placing your initial order. Simply enter the code at checkout before finalizing your order details, and the discount will automatically be applied to the total amount for any items you choose to keep.

When you use the TBYB service, you will be asked to provide payment details at checkout. We will then authorize your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.

Please note this service is currently only available in Australia and for our full priced items (no sale).

You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.

The Restocking fee is a $10 charge that applies only if you decide to return all items from your order. This fee covers the cost of the service, including shipping, handling, and processing of returns. It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.

Try Before You Buy orders must be completed in theTry with Mirra Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.

TRY BEFORE YOU BUY
Try up to 3 items
Home try-on
 
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Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
left to place order
Please note: Processing your exchange may take up to one minute after placing your order.